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With eight years as Director of Customer Experience at John Lewis and Waitrose, and 10 years as the business partner of TV celebrity Mary Portas – dubbed the ‘queen of retail’ – Peter Cross is a world-renowned expert on consumer behaviour, retail and customer experience.

Peter will share insights on the future of shopping, and how the home improvement industry can become irresistible to its target customers.

Andrew Scott, Founder of the Glazing Summit commented: “Peter is known for his charismatic, inspiring and straight-talking style. Having worked with some of the world’s most iconic brands, he is looking forward to sharing his trusted techniques with the glazing industry.

“With economic uncertainties, and consumer confidence at an all-time low, I’m sure he will leave Glazing Summit delegates with a clear sense of what the future of retail might have in store, some of his golden rules for customer service, and actionable insights to help companies stand out and succeed at a higher level. It is definitely not one to miss!”

The annual one-day conference is taking place at Edgbaston Stadium, Birmingham, and is expected to again attract more than 400 industry leaders and business owners from across the glass and glazing sector.

A host of expert and keynote speakers will discuss the major issues facing the industry and share ideas and solutions.

Tickets are selling fast so don’t miss out on booking your place and taking advantage of a day of informative discussions, debates and networking.

Book your tickets .