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Operated by Vitro’s Architectural Services team, the live chat service is available 8 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday.

The tool was developed primarily to provide responsive, real-time design support to architects and other design professionals, many of whom may be working from home offices. Emily Losego, architectural services team leader, Vitro Architectural Glass, said the introduction of the live chat service is part of Vitro’s ongoing effort to enhance its real-time support services for architects, specifiers and glazing contractors.

“We’ve received numerous requests from design professionals for a live chat function over the years,” she explained. “Now we have the capability to provide live responses to their questions within minutes, whether they prefer to contact us electronically or reach us by phone. That enables us to help at every stage of the design process, from product evaluation to specification to sample requests.”

Since the live chat service debuted on March 2, architectural service representatives from Vitro Glass have answered questions from addressing available products to selecting the right glass for specific projects. Other topics have included selecting glass tints and spandrel colors, recommended glazings for the clearest glass and advice about fabrication-related issues.

During hours when the live chat service is not available, architects, designers and glazing contractors can contact architectural services representatives through Vitro’s web contact form at or by calling 1-855-VTRO-GLS (887-6457).