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A+W Software announces the hiring of Mr. Lee Lagazon as we continually strive to build our customer-centric approach. Mr. Lagazon joins the team as an Application Support Specialist for our A+W Clarity (glass) customers.

“We believe Lee is the ideal hire for A+W Software as we expand our presence in North America. With multiple years of experience implementing software solutions in the glass industry, Lee can step in and make an immediate impact for our growing customer base. Lee’s industry and software knowledge (including Microsoft SQL server) together with proven customer-support skills will help our customers prepare and grow into their future success,” according to John Staiano, COO of A+W Software North America.

Mr. Lazagon’s brings extensive, hands-on IT support knowledge of glass fabrication systems as demonstrated by his ability to comanage the complete re-write of a glass-fabrication software system. His customer-service skills, ability to work with different teams to achieve a common goal, knowledge of technical issues within the glass fabrication process, and IT capabilities will allow our glass customers to translate software into success.

As an Application Support Specialist, Mr. Lagazon is responsible for troubleshooting customer support tickets, prioritizing tasks, implementing solutions in a timely manner to meet customer demands, and ensuring high customer satisfaction throughout the support process all with a goal to help A+W’s customers prepare, thrive, and grow.

Mr. Lagazon states, “I’m excited to join A+W Software, where I can further my knowledge of glass fabrication software, develop solutions to unique questions, and train our customers to maximize their software. With 7+ years of experience in the glass industry and driven by a passion to train and teach others, I look forward to helping A+W’s customers grow and thrive. I think the stability of A+W will allow me to develop skills to benefit the organization and our loyal customers.”

For more information, please contact Chris Kammer at marketing.us@a-w.com for information on joining the A+W team. Then see why your peers choose to work for A+W Software time and again!